RETURN POLICY:
Our sellers allow you to return products for up to 7 days from the delivery date, except for non-returnable products. To see if your product is returnable, please refer to the returns policy on the product page.
You may request a return in case your doctor changes your prescription up to 7 days from the date of delivery. Returns will be accepted only if products are in unused condition, and refunds will only be in the Flipkart HealthPlus wallet. You can return products you no longer require up to 7 days from the date of delivery.
We do our best to ensure that your orders are fulfilled with genuine medicines on time in full in secure packaging. In the unlikely instance where there is an issue with your order, you may request a return within 3 days from date of order delivery if you find any item(s) are missing / have not been delivered with your order and within 7 days from the date of order delivery if you notice that any items are damaged or are incorrectly delivered to you or are nearing their expiry date. We reserve the right to seek additional information from you, including but not limited to pictures of the products, to process your return.
Returns can be requested on the app or by calling the contact center at 080 4463 4040
Products that cannot be returned
The product that is in unsealed/opened/used condition.
Products marked as Non-returnable.
All temperature controlled products (like Insulin, Injection, Temperature Controlled Eye Drops, Chocolates etc.).
Undergarments as this category is excluded from our general return policy due to hygiene reasons.
Cancellation Policy:
Is it allowed to request for cancellation?
You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity
How can I cancel my order?
You can cancel an order by clicking on the Cancel link/button.
You will be able to cancel an order till the time it is not dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.
The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.
No cancellation or Door step rejection allowed for “No returns applicable products” , in case denied at doorstep no refund will be provided for prepaid order.
REFUND POLICY:
Refund against Cancellation:
Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card or UPI or Net Banking or Third Party Wallet.
No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.
Refund against Return:
In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup.
Bank Account
Flipkart HealthPlus Wallet
The refund will be credited to the bank account entered by the customer at the time of initiating the return request.
In case of transaction failure due to invalid bank account details, Flipkart Healthplus reserves the right to refund the amount to the Flipkart Healthplus wallet of the customer.
Refund credited to the Flipkart Healthplus Wallet in the form of eGift Cards (issued by Qwikcilver). The detailed terms and conditions of the wallet are provided here.
The refund will be credited to the bank account associated with the UPI ID entered by the customer at the time of initiating the return request.
In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refunds as they're handled by the Bank.
Refund against denied/canceled order by FKH+:
In case of online paid order, customers shall get a Refund against return by way of credit to the original mode of payment, like Credit/Debit Card, or Net banking or Third Party Wallet.
In case of a refund by way of Credit/Debit Card, or Net banking or Third Party Wallet, you may get the credit within 5-7 working days.
While we regret any inconvenience caused by this time frame, as the refund is handled by the Bank.
There may be a delay in refund timing and we have no control over that.
WARRANTY & GUARANTEE:
Warranty and Guarantee for the electronic appliances or any other products have specifically mentioned on the product page wherever is applicable
DELIVERY & SHIPMENT TRACKER:
Estimated Delivery & Shipping Charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout.
Why is the COD option not offered in my location?
The availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination, and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location”.
In case of any query related to refund, please call our customer service desk at 080 4463 4040 or email us at care@flipkarthealthplus.com
The same shall be operational on all 7 days, and the timing will be from 6 AM to 11 PM only. If the status is marked "Refund Initiated” and refund is not received by you in 7 working days, kindly contact us at our Consumer Care Cell. We will follow up, until you receive your refund.
